Help

Registering with Shazam

How do I signup to Shazam?

Go to the Signup link at the top of any page to get membership and real benefits in seconds!

Can I signup from my mobile?

Of course! Just text REGISTER to 80805. We'll instantly text you back with your unique username and password. Then, simply Sign In, and change your username to whatever you like.

How do I Sign In?

If you're already a member, go to the Sign In link at the top of the website. Then simply enter the username and password you chose at registration.

What's my Username?

It's the name you gave us at registration – and the name of your online profile. To protect your privacy we suggest you choose a nickname. If you registered with Shazam some time ago, your username might have been your mobile number. This has now changed to protect your privacy, and we will email you with a new temporary username.

I've forgotten my username - what can I do?

At sign in, click the Forgot your Username or Password link. We'll instantly email it to the address you gave us at registration.

I forgot my password - what should I do?

At sign in, click the Forgot your Username or Password link. We'll instantly email it to the address you gave us at registration.

I've lost my email confirmation key - what should I do?

Sign in using your username and password. If you've never entered your confirmation key, we'll prompt you, or ask if you want it re-sent.

I've lost my mobile confirmation key - what should I do?

Sign in giving using your username and password. If you've never entered your confirmation key, we'll prompt you, or you can ask us to text it to you.

What happens with the information I provide at registration?

Please read the Personal data section of Shazam's Terms for details.

How can I register for my free iDs?

Make the most of iDing by using Shazam's 2580 music recognition service on your mobile (UK only service). When you register on Shazam.com for the first time, you will be offered One Month's FREE Unlimited** iDing. To qualify, you need to complete the entire registration process including mobile phone registration and tick the box confirming you want to sign-up for iD Club subscription. (What's the Tag Club?). When you subscribe to Tag Club via the registration process, you qualify for your first month (30 day) for FREE. Tag Club is Shazam Entertainment Ltd's monthly subscription service that gives users unlimited** iDing (**subject to our fair use policy) for £2.00 per month. You must be 16+ yrs or have the bill payer's permission. At the end of the free trial period you will be charged £2.00 in advance every 30 days. Each time you iD music, your network operator standard call charges apply and calls usually cost no more than 12p maximum. To terminate your subscription, text STOP to 80805 at any time or call the customer service helpline on 0845 6003956 between 9.00am and 5.30pm weekdays. See the Subscribers section of our Terms for full details including Fair Use Policy.

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Changing your profile

How do I create my personal profile?

Sign in to your Shazam account and choose the Edit Profile link. From here, you can:

How do I change my Username or Password?

Easily! Sign in, choose My Shazam and select Edit Profile from the first pane. In the my account section type in a new username or password. Our system updates your account instantly!

Can I keep my Shazam profile if I change my email or mobile details?

Of course! Sign in, choose My Shazam and select Edit Profile from the first pane. In the my account section

If your email address has changed, simply enter your updated details in the fields provided and follow the validation instructions.

IMPORTANT - If your mobile number's changed, please tell us via Customer Services and we'll happily arrange that for you.

How do I upload a picture onto my profile?

To keep your profile fresh, Sign in, choose My Shazam and select Edit Profile from the first pane. Click on Edit in the My Avatar pane, here you can upload your own picture. To use a custom picture from your personal files ensure that it's in .jpg format and under 15Kb in size. Then, use the Choose File or Browse button provided to locate the picture in your own files. Click the Upload button to finish!

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iDing

How do I iD a track?

You can do it using Shazam's legendary music recognition service on your mobile phone (called a Mobile Audio iD. UK only service), and now you can iD tracks directly on the Shazam website (called a Shazam. Available worldwide). Whichever method you choose, as soon as you iD a track, it shows in your own personal iD list on www.shazam.com (you need to have completed registration to enable this)!

iDing music using your mobile phone is as easy as 1,2,3:

  1. Hear Cool New Music when you're out and about.
    (Shazam music recognition technology doesn't work on live music, classical music, or if you sing or hum the tune!)
  2. Dial 2580 (straight down the middle of your keypad. UK only shortcode and service) and point your mobile at the source. Shazam attempts to match the sample of the tune against its ever-growing database of nearly 4 million tracks. Let it do its thing… Shazam hangs-up automatically after 20 seconds.
  3. Bing! Here's a text with the name of the track and artist. If any associated products are available directly through your mobile, simply follow the link in the text message to the Shazam WAP portal to buy the Download or Ringtone.

Then Sign in or Register at Shazam.com, to check, manage and buy stuff connected to the tracks and artists you've iD'd, including full-track downloads of the songs themselves, remixes, CDs, DVDs and even gig tickets.

Once you are registered and signed in, you can also use Shazam.com to search for other tracks, artists and albums; check the latest iD Charts from around the world; create your own profile page; check out what other members of the Shazam Community have been iDing; send messages to other members you're interested in; use Music Explorer, Shazam's unique music recommendation application, to discover new tracks, artists and albums based on the real iDing activity of over 20 million Shazam users, some of whom have similar tastes to you!

Don't forget, you can now iD tracks online by clicking the Shazam button on any track page. Any song you Shazam shows on your iD list in My iD List.

Where can I use Shazam?

At home, in the car (but NOT when you're the one driving, please), in a club, in a shop… wherever. Shazam music recognition works on music playing from the radio, CD, internet or even TV. If it's loud enough and you've got reception you can iD. Remember, Shazam won't work on live or classical music or if you try to hum or sing the song.

Outside the UK, we've many partners running similar music recognition services powered by Shazam technology. See our Partner page.

Can I use the service outside the UK?

Outside the UK, we've many partners running similar music recognition services, all powered by Shazam. For the full list international partners click here

How do I view my list of iD'd tracks?

Simply Register or Sign in at www.shazam.com and go to the My Shazam page to check your iD Llist or other members Taglists under the My tag list section. Your iD List shows all tracks that you've iD'd. Only Shazams and audio iDs made by UK iDers using 2580 will appear in your iD List. International customers should refer to their service provider for information about their iD Lists.

Which mobile networks does Shazam work on?

Shazam works in the UK across all the mobile networks (02, Orange, Vodafone, T-Mobile, Virgin and 3). The service is currently unavailable on Tesco Mobile.

What type of music does it work with?

Shazam has 3.5 million+ songs in its evolving database, which includes most forms of popular music going right back to the 1950's. This includes pre-release singles (enabling you to iD and identify new tracks and artists before they are commercially available) and also a vast array of world music relating to the different countries where international partners use Shazam technology to power their own music recognition service.

Does Shazam work with live music?

No, Shazam only works with pre-recorded music. But it does work with recorded live sessions.

Can it identify humming?

No, Shazam only works with pre-recorded music. It can't identify humming, finger tapping or your toilet flushing!

Why wasn't my track recognised in a noisy environment?

Shazam needs music to be the dominant sound to work. Remember to point your mobile at the music source. We end the call with a tone after 20 seconds regardless, and send you a text. If we couldn't iD your track, mail us at Customer Services telling us where you were, or what type of track you tried to iD.

Why doesn't it work even if I can hear the music clearly?

Shazam's got nearly every track on every CD sold in the UK. Sometimes we'll miss the very latest release or really obscure tracks. We're adding more music constantly so don't give up! iDing needs music to be the dominant sound to work, so remember to point your mobile at the music source. If we couldn't iD your track, mail us at Customer Services telling us where you were, or what type of track you tried to iD.

Do I need to enable caller ID?

To use Shazam your phone must have caller ID enabled. Shazam needs to know the number you're dialling from to text you the answer and update your iD list. There's usually an option on your mobile to turn caller ID on or off in settings. If you're not sure how to do this, check the manual

for your handset or call you Network operator for advice or assistance.

I iD'd a track and the text containing the recognition result is delayed. Why?

Shazam automatically processes iDing requests and sends them to your operator. In rare cases, at peak times, there have been delays. Please be patient, and contact your mobile operator directly if there are problems.

I dialled 2580 and nothing happened. Why?

Was there good reception? Check your mobile to see if you have sufficient signal for network access. If you can't make an ordinary call, you can't use Shazam.

If you're using a corporate account you may need to key 9 before dialling 2580. Some mobile operators bar premium number dialling and/or receiving premium rate incoming SMS. Please contact your provider who may unbar your phone.

If you've previously texted STOP to a premium message service, you may be barred from using Shazam. Please contact us at Customer Services and we'll do our best to help.

Can anyone else see my list of iD'd songs?

Yes, our Community offers you the chance to meet people who like the same music you do. Our Facebook application allows you to display your iDs to all of your Facebook friends too.

How does Shazam charge?

Shazam charges you using by premium SMS through your mobile operator. If you successfully iD a track using 2580 the charge is taken from your credit if you are on pre-pay (Pay as You Go) or from your monthly bill if you are on contract.

How much does it cost to iD a track?

A successful iD costs a flat rate of 50p each time, regardless of your Network price plan, plus your Network operators standard call charge for the duration of the 20 second call to 2580.

Am I charged if my track's not iD'd?

If your track can't be iD'd you're only charged a standard call rate by your Network provider for the 20 seconds you're connected to Shazam – this varies depending on your network and the tariff you're on. Check with your network provider for specific costs. There's no charge for receiving the text message telling you that Shazam could not identify a song. Your feedback is always welcome, so please mail us with your views on our pricing.

Is it free to see my iD list on the web or WAP site?

Yes! Yes! Yes!

Does it work on pre-pay (Pay as You Go phones)?

Yes. iDing costs the same on pre-pay (Pay as You Go phones) and contract tariffs. If you're in credit, iD away!

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Buying Ringtones

Which phones are compatible with your ringtones?

Our ringtones are compatible with most phones. Please don't try downloading ringtones until you've checked your phone is compatible. (i.e.: monophonic, polyphonic or realtone). If you're unsure about what tones your handset supports, please refer to your handset manual or network operator.

Before ordering polyphonic or realtones, please ensure you've got WAP enabled and configured correctly on your phone. If you don't know what WAP settings are, or how to check them, please contact your network operator first.

How do I buy a ringtone?

If it's available, we'll automatically text you instructions how to buy a ringtone version of the track you iD'd, if it's available.

I just iD'd a track and didn't get ringtone purchase information. How can I buy it?

If there's no link to purchase the ringtone in the text we sent you, it's probably not in our catalogue. If that's the case, please let us know, and we'll try to get it for you.

Otherwise, visit www.shazam.com to find ringtones. Use Search - just enter the name of the track you want and let Shazam tell you what ringtones and types are available. To purchase one online you must Register with Shazam first.

I paid for a ringtone but didn't receive it?

Try this checklist!

If you're still having difficulties, please contact our Customer Services team.

Which networks support ringtones?

You can buy ringtones across all UK networks.

How much do ringtones cost?

£1.50 per monophonic ringtone, and £3.00 for polyphonic or realtones.

How do I pay for a ringtone?

By Premium SMS. Charges appear on your next bill if you're on contract, or are deducted from your airtime credit for pre-pay (Pay as You Go) customer. You'll receive a £1.50 confirmation SMS for a monophonic, or two £1.50 confirmation text messages for polyphonic or realtone to acknowledge your payment.

I been told my ringtone's on its way, but nothing's arrived yet. What shall I do?

It may be caused by network congestion. Try turning your phone off, then back on to help it search for pending messages.

Double check your WAP is enabled for Poly and Realtones. (You can check these with your operator if you're unclear)

If you're on pre-pay (Pay as You Go), check you've enough credit remaining.

If there's still a problem, please contact Customer Services with your mobile phone number and the name of the ringtone you've ordered.

Where do I find my poly ringtone on my phone after I've downloaded it?

Dependant on handset manufacturers, messages get sent to your text message or 'WAP Push' inbox. (Some brands call this "Service Inbox", "Funbox", "Browser Message Inbox", or "Push Inbox")

What do I do with the ringtone download link I received?

  1. Open the message Shazam sent you and scroll down to the ringtone download link.
  2. Click the link for instant connection to the Shazam portal.
  3. The download starts automatically.
  4. When the ringtone has downloaded, just save it!

Enjoy!

Why can't I download the ringtone when I click on the link?

Double check your WAP is enabled for poly and realtones. (You can check these with your operator if you're unclear)

If you're on pre-pay (Pay as You Go), check you've enough credit remaining

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If I still have a problem what should I do?

If your problems are not covered here, then please Customer Services stating your mobile number, details of the track you tried to purchase and a short description of the problems you're having.

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Using Shazam.com on WAP

Does Shazam have a WAP site?

Yes! Visit www.shazam.com on your mobile. Alternatively, iD a track and we'll send you a link to the WAP site in the SMS message.

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Subscriptions

What's TAG Club?

The new TAG Club offers unlimited iDing for just £2.00 per month (30 days)! Join TAG Club here. Tag Club is Shazam Entertainment Ltd's monthly subscription service that gives users unlimited** iDing (**subject to our fair use policy) for £2.00 per (30 day) month. You must be 16+ yrs or have the bill payer's permission. When you subscribe, you will be charged £2.00 in advance every 30 days. Each time you iD music, your network operator standard call charges apply and calls usually cost no more than 12p maximum per iD. To terminate your subscription, text STOP to 80805 at any time or call the customer service helpline on 0845 6003956 between 9.00am and 5.30pm weekdays. See the Subscribers section of our Terms for full details including Fair Use Policy.

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What's Shazam Club?

Shazam Club offers unlimited iDing PLUS two products, either downloads or ringtones, for just £4.50 per month (30 days)! Join Shazam Club now!

Shazam Club is Shazam Entertainment Ltd's monthly subscription service that gives users unlimited** iDing (**subject to our fair use policy) PLUS 2 products (either ringtones or downloads) for £4.50 per (30 day) month. You must be 16+ yrs or have the bill payer's permission. When you subscribe, you will be charged £4.50 in advance every 30 days. Each time you iD music, your network operator standard call charges apply and calls usually cost no more than 12p maximum per iD. To terminate your subscription, text STOP to 80805 at any time or call the customer service helpline on 0845 6003956 between 9.00am and 5.30pm weekdays. See the Subscribers section of our Terms for full details including Fair Use Policy.

What products can I get as part of the Shazam Club?

Choose any Shazam download or ringtone on the Shazam WAP portal, website or iD result SMS.

Note - Only downloads featuring Shazam logos on the 'Buy' button are redeemable. iTunes products, CD's and DVD's do not count and are charged at regular rates.

What's the Fair Use Policy?

You're allowed a maximum of 300 iDs per month whilst subscribed to the service. Shazam reserves the right to cancel your membership, if you're deemed to have abused the service. "Abuse of the service" is defined as 'excessive iD requests leading to over-allocation of system resources'. If that happens you'll be informed by text message, and automatically re-subscribed to a new set of credits. To unsubscribe, text STOP to 80805 at any time.

If I'm a member of a Club, do I still pay for the call charge to do a iD?

As a member of the Tag Club or Shazam Club you'll still pay the standard call charge, but members don't have to pay the iD charge, which is normally 50p per successful recognition (call charges vary according to your network operator).

What if I don't use all my products before the end of the month?

Product credits expire 30 days from the date you first subscribed, or most recently re-subscribed. You can unsubscribe anytime by texting STOP to 80805

If I'm on an existing Shazam Subscription, can I upgrade to TAG Club or SHAZAM Club?

Of course! Simply text STOP to 80805 to unsubscribe from your existing service. Then text TAGS to sign up for Tag Club or SHAZAM to 80805 to sign up for Shazam Club. On upgrading you'll retain all credits for the old subscription until they naturally expire, plus your new credits for the subscription upgrade.

30 days from the date that you first subscribed for the service (or from the date you were most recently re-subscribed), you'll be automatically re-subscribed for the next month. You can unsubscribe at anytime by sending a text message with the word STOP to 80805.

What happens when I unsubscribe?

Just text STOP to 80805 to unsubscribe before the end of the month and your subscription will be cancelled without further charges. Any valid credits (iDs or products) from the previous month are still redeemable in your account until they naturally expire at the end of the month.

I joined a club by text but never had a response.

If you're on pre-pay (Pay as You Go), check you have enough credit remaining to accept the Premium Rate SMS text message that we use to deduct the subscription charge from your airtime credit.

The Poly ringtone I purchased doesn't work? What do I do next?

Please contact Customer Services with your mobile phone number and the ringtone that you ordered.

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Contact Us

How do I contact Customer Services?

Use our contact form, located here.

Please always make sure that you provide us with your mobile phone number when contacting us.

Please note:

The most common problems customer services deal with relate to incorrect WAP settings. Please double check your phones WAP facility is enabled for Polyphonic ringtones and Realtones. (You can check these with your operator if you're unclear)

Shazam for Partners and Carriers

If you would like to know more and work with us, please get in touch!